Shipping & Returns Policy
Shipping Information
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
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Standard Shipping: 7–15 business days
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Express Shipping: 3–7 business days
Delivery times may vary depending on your location and shipping method selected at checkout.
Shipping Fees
Shipping costs are calculated at checkout based on destination and order weight.
Free shipping may be available for selected items or order amounts as stated on the product page.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your package through our website or the carrier’s online tracking system.
Return & Refund Policy
Free Returns Within 30 Days
We offer free returns within 30 days of receiving your order.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging, with all accessories, tags, and labels included.
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Accompanied by your order confirmation or purchase screenshot as proof of purchase.
How to Start a Return
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Contact our customer service team at [your email address] with your order number and reason for return.
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We will provide you with a return authorization and shipping instructions.
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Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
Refunds
Approved refunds will be processed within 5–10 business days, and credited back to your original payment method.
Please note that it may take additional time for your bank or credit card company to process the refund.
Non-Returnable Items
Certain items cannot be returned, including:
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Customized or personalized products
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Clearance or final sale items
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Products showing signs of use or damage not caused by shipping
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of receipt with photos of the issue.
We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For any questions about shipping, returns, or refunds, please reach out to us at:
📧bg4epx@gmail.com
We’re happy to help!