Shipping & Returns Policy
Shipping Information
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Standard Shipping: 7–15 business days
Express Shipping: 3–7 business days
Delivery times may vary depending on your location, customs clearance procedures, and the shipping method selected at checkout.
Shipping Fees
Shipping costs are calculated at checkout based on destination, package size, and order weight.
Free shipping may be available for selected products or promotional offers as indicated on the product page.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You may track your package through the carrier's tracking system or the tracking page provided on our website.
Return & Refund Policy
30-Day Return Policy
We want you to be completely satisfied with your purchase.
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, manuals, labels, and tags.
- Be accompanied by proof of purchase, such as an order confirmation email or order number.
Free Returns
For eligible products, we offer free returns within 30 days of receipt.
Return eligibility may vary depending on product type and destination country.
How to Start a Return
To request a return, please contact us at:
Please include:
- Order Number
- Customer Name
- Product Name
- Reason for Return (optional)
- Photos (if applicable)
Once your request is approved, we will provide return instructions and any required return authorization information.
Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that your bank, credit card provider, or payment processor may require additional time to complete the transaction.
European Union Consumer Rights
14-Day Right of Withdrawal
If you are a consumer residing in a member state of the European Union (EU), you have the legal right to withdraw from your purchase within 14 days of receiving your goods, without providing a reason.
To exercise your right of withdrawal, you may:
- Contact us via email at: bg4epx@gmail.com
- Submit a withdrawal request through any online contact form or withdrawal function available on our website
Upon receiving your request, we will confirm receipt and provide instructions for returning the goods.
Refunds Under EU Withdrawal Rights
When a valid withdrawal request is exercised:
- We will refund all payments received for the returned products.
- Refunds will be processed within 14 days after receiving the returned goods or receiving proof that the goods have been shipped back.
- Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
Return Shipping Costs for EU Withdrawals
Where required by applicable law, customers may be responsible for the direct cost of returning goods unless otherwise stated on the product page or promotional materials.
Customized Products
The following products are non-returnable and non-cancellable once production has begun:
- Custom-made sail covers
- Custom boat covers
- Custom bimini tops
- Personalized marine canvas products
- Products manufactured according to customer-provided measurements, specifications, logos, or design requirements
These products are exempt from the EU right of withdrawal and standard return policies to the extent permitted by applicable law.
However, if a customized product arrives damaged, defective, or materially different from the approved specifications, please contact us immediately for assistance.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Clearance or final-sale items
- Products showing signs of misuse, wear, alteration, or damage not caused during shipping
- Items returned without original packaging when required
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the packaging
- Photos of the product
- A brief description of the issue
After review, we will provide a replacement, repair, store credit, or full refund at no additional cost to you.
Withdrawal Request (EU Customers)
EU customers may submit a withdrawal request using the following information:
Order Number:
Customer Name:
Email Address:
Product(s):
Date Received:
Reason for Withdrawal (Optional):
I hereby notify that I wish to withdraw from my purchase contract.
Date:
Contact Us
If you have any questions regarding shipping, returns, refunds, cancellations, or consumer rights, please contact us:
Customer Support Response Time:
3-7 business days
We are committed to providing prompt and professional customer service.